1) GENERAL LIABILITY
Products manufactured as Benax are warranted to the original user only to be free of defects in material and workmanship for a period of 24 months from date of manufacture. Benax’ liability under this warranty shall be limited to repairing or replacing at Benax' option, without charge, F.O.B. Benax' office, workshop or authorized service station, any product of Benax' manufacture.

Benax will not be liable for any costs of removal, installation, transportation, or any other charges which may arise in connection with a warranty claim. Products which are sold but not manufactured by Benax are subject to the warranty provided by the manufacturer of said products and not by Benax' warranty. Benax will not be liable for damage or wear to products caused by abnormal operating conditions, accident, abuse, misuse, unauthorized alteration or repair, or if the product was not installed in accordance with the manufacturer’s printed installation and operating instructions.

To obtain service under this warranty, the defective product must be returned to the distributor or dealer of Benax' products from which it was purchased together with proof of purchase and installation date, failure date, and supporting installation data. Unless otherwise provided, the distributor or dealer will contact Benax or an authorized service station for instructions. Any defective product to be returned to Benax or a service station must be sent freight prepaid; documentation supporting the warranty claim and/or a Return Material Authorization must be included if so instructed.

This warranty applies solely to equipment supplied or work carried out by the Company and no claim for consequential damages, however arising, will be entertained. Also the warranty specifically excludes defects caused by fair wear and tear, the effects of careless handling, lack of maintenance, faulty installation, and incompetence on the part of the equipment user, acts of God or any other cause beyond the Company’s reasonable control. Also, any repair or attempt at repair carried out by any other party invalidates all warranties.

2) NEW EQUIPMENT

a) General Terms
Standard warranty period for all the brands (hereafter called the named products) is as detailed in theschedule below, subject to the specific terms detailed in clause

2(b).
NOTE:

• Consumables e.g. cartridges are not covered by Warranty
• Components making up the plant or system are covered individually under the specific item's warranty terms.
• Warranty will not be honoured for any equipment that fails within the warranty period where all or some of the payment remains due.

b) Specific Terms
The warranty on equipment installed by others is conditional upon the defective unit being promptly returned free to Benax office or workshop and collected thereafter when repaired. No element of site repair is included in the warranty and any site attendance costs will be
payable in full at our standard charge out rates.

c) Water Pumps and Motors
Most pumps supplied are designed specifically for applications involving clean, cold (up to 30°C) water. No warranty will be provided against wear and subsequent damage if the pumped water does not conform to this condition unless the pump has been specified by the Company or the manufacturer. For motor check-up for warranty, kindly bring it with the entire cable without cutting the cable splicing joint.

As all pumps are water lubricated and serious damage can occur if they are run without water. For this reason, the Company specifically excludes itself from any warranty claims where there is evidence that damage to the pump has been caused by running dry or other damage
resulting from installation conditions not approved by the manufacturer.

3) EQUIPMENT REPAIRS
Standard warranty period for all repaired equipment is three months from date of collection or installation by the Company provided the warranty claim is attributable to a defect in any spare part fitted during repair. Failures caused by defects in components not repaired are
specifically excluded. Also, due to the fact that failure can be caused by many factors beyond the Company’s control, the warranty period on re-wound motors is limited to one month when equipment re-installation is carried out by the Company and no warranty will be given
on re-wound motors when re-installed by others.

4) NEW INSTALLATIONS
Standard warranty period for all new installations is six months from date of commissioning excluding the named products (if applicable) to which their standard warranty (see Clause 1.1) is applicable. During the warranty period defects caused by faulty design, materials or workmanship will be rectified at no charge, though if the Company is called to site to rectify a defect which on investigation is caused by faulty operation, lack of maintenance or general carelessness, all charges for labour, transport and materials used will be payable in full at the Company’s standard rates. Upon lapsing of the 6month period, labour and transport charges will apply for all subsequent warranty repairs or replacement at the standard Benax chargeout rates.

5) PROOF OF PURCHASE

Where the sale of an item cannot be traced in our system, proof of purchase in the form of invoice (emailed, scanned or sent on whatsapp) is required to be shown before Warranty repair or replacement is approved. Payment proof can also be used to trace the transaction in
our system