Benax Solar and Borehole Solutions Ltd accepts returns of most new and unopened items within 14 days of purchase. To be eligible for a return, the item must be in its original packaging and in resalable condition.

To return an item:

  1. Contact Benax Solar and Borehole Solutions Ltd customer service on email through [ This email address is being protected from spambots. You need JavaScript enabled to view it. ] or 0733 665 660 or 0790 665 660to request a return authorization number (RMA).
  2. Write the RMA number on the outside of the shipping box.
  3. Ship the item to Benax Solar and Borehole Solutions Ltd to the following address

Benax Solar and Borehole Solutions Ltd ADDRESS: Koinange Street, Metro Hotel Building.

On special circumstances, returns can be allowed to be done at our other local branches.

Refund Processing

Once Benax Solar and Borehole Solutions Ltd receives your returned item, it will be inspected to ensure that it is in resalable condition. If the item is approved for a refund, you will receive a full refund of the purchase price, minus any shipping and handling charges. Refunds will be issued to the original form of payment.

Exclusions

The following items are not eligible for return or refund:

  1. Opened items
  2. Items that have been used or damaged
  3. Items that have been modified or customized
  4. Items that are on clearance sale
  5. Items that we no longer stock
  6. Items that may have been procured internationally or locally for your specific site
  7. Items that were designed by others and have already installed on site but did not meet specifications
  8. Installation sundries

Please note: Benax Solar and Borehole Solutions Ltd reserves the right to refuse any return or refund that does not meet the requirements of this policy.